Privacy Policy

1. Introduction

SHOUT! ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online gaming platform. Please read this policy carefully to understand our views and practices regarding your personal data.

The personal information handler responsible for the processing described in this Policy is Entient KK (株式会社エンティエント), the entity identified in Section 12 below.

2. Information We Collect

2.1 Game Data

• In-game progress and achievements
• Player statistics and performance data
• Character customization choices
• Social interactions within the Game

2.2 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Game client logs and error reports

2.3 Payment and Purchase Information

• The last four digits of your credit/debit card and the card brand (we do not store full card numbers)
• Payment method type (credit card, electronic money, carrier billing, etc.)
• Payment service provider transaction IDs and authorization codes
• Billing address or country, where required by the payment service provider or for tax purposes
• Purchase history (products, prices, dates, currency, refunds, chargebacks)
• Receipts, invoices, and tax documents

Full card details are entered directly into our payment service providers' secure forms and are not accessible to or stored by us. We receive only the limited data necessary for fulfillment, fraud prevention, accounting, and customer support.

2.4 Fraud Detection and Security Information

• IP address and approximate geolocation associated with purchase attempts
• Device fingerprint and browser characteristics
• Velocity signals (timing, frequency, and amount of purchases)
• Risk and anomaly signals provided by our payment service providers or fraud-prevention vendors

2.5 LINE Mini App Information

• LINE user ID or similar identifier
• Display name
• Profile image URL
• Status message (if available)
• Language or locale settings
• Email address (if you consent to provide it)
• Friendship status with our official account (if applicable)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the Game services
• Processing purchases, refunds, and chargebacks
• Preventing fraud, abuse, and unauthorized purchases
• Improving gameplay experience and features
• Communicating updates and announcements
• Issuing receipts and complying with tax and accounting obligations
• Complying with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party services that help operate the Game (cloud hosting, analytics, customer support tooling, error monitoring)
• Payment Service Providers: See Section 4.2
• Legal Authorities: When required by law or to protect our rights
• Business Partners: With your consent for collaborative features

We do not sell your personal information to third parties.

4.1 LINE Mini App Data Sharing

If you consent to provide your information, personal information obtained via the LINE Mini App will be provided by the LINE Mini App provider to the actual service operator.

• Third party name: Entient KK
• Information shared: LINE user ID or similar identifier, display name, profile image URL, status message (if available), language or locale settings, email address (if you consent to provide it), and friendship status with our official account (if applicable)
• Timing: When you first log in and consent to provide information; updates may be shared when you log in again or update your LINE profile

4.2 Payment Service Providers

We use third-party payment service providers to process transactions. Your full card details and certain other payment data are submitted directly to the payment service provider, which processes them under its own privacy policy and applicable security standards (such as PCI DSS).

• Stripe — Privacy Policy
• Other payment service providers may be displayed and identified at the checkout screen for the relevant payment method.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication measures
• Tokenization of card data via our payment service providers

However, no system is 100% secure, and we cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the right to:

• Access your personal data we hold
• Request correction of inaccurate data
• Request deletion of your account
• Opt-out of marketing communications

6.1 Rights of Users in Japan under the APPI

If you are located in Japan, the Act on the Protection of Personal Information (the "APPI") may grant you the following rights with respect to retained personal data:

• Disclosure (notification of purposes of use; disclosure of retained personal data)
• Correction, addition, or deletion of inaccurate retained personal data
• Cessation of use, erasure, or cessation of third-party provision
• Disclosure of records of third-party provision

To exercise these rights, please contact us using the address in Section 13. We will respond without undue delay following identity verification.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze Game usage and performance
• Provide personalized experiences
• Prevent fraud and abuse

You can manage cookie preferences through your browser settings.

8. Children's Privacy

SHOUT! is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Japan, including the United States and other jurisdictions where our service providers, payment service providers, cloud infrastructure providers, and analytics vendors operate. These countries may have data-protection laws that differ from those of Japan.

For users in Japan, we comply with Article 28 of the APPI when transferring personal data outside Japan by:

• Selecting transferees that maintain personal-information-protection systems substantially equivalent to those required under the APPI; and/or
• Entering into appropriate contractual arrangements (such as standard contractual clauses) and implementing organizational and technical safeguards

A summary of recipient countries and the protections in place is available upon request to the contact in Section 13.

10. Data Retention

We retain your personal data only for as long as necessary to provide the Service and to fulfill our legal, accounting, and dispute-resolution obligations. Indicative retention periods are:

• Account data: while your account is active and for a reasonable period after deletion to prevent fraud and resolve disputes
• Transaction and tax records: at least seven (7) years where required by Japanese tax law, and longer where required by other applicable law
• Marketing communications data: until you opt out, then deleted within a reasonable period
• Fraud-prevention logs: retained for a period appropriate to detect and investigate ongoing abuse, typically up to two (2) years

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Game after changes indicates acceptance of the updated policy.

12. Operator Information and Complaints

Personal information handler: Entient KK (株式会社エンティエント)

Address: Disclosed promptly upon request to the contact below.

Inquiries regarding personal data (including disclosure, correction, suspension of use, and complaint handling): accounts@vai-ent.ai

You may also file a complaint regarding our handling of personal information with the Personal Information Protection Commission of Japan (https://www.ppc.go.jp/).

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: accounts@vai-ent.ai